Lighting products can have different return conditions depending on the manufacturer, product type, and fulfillment source. Contact us at contact@LightingMarketCo.com before returning an item so we can confirm eligibility and provide instructions.
Return eligibility
Unless a product-specific policy states otherwise, eligible returns should be unused, uninstalled, unmodified, and in original packaging with included parts and documentation. Custom, made-to-order, clearance, final-sale, or specially configured items may be non-returnable. Manufacturer restocking fees or return-shipping costs may apply where permitted and will be communicated when we provide return instructions.
Cancellations
Cancellation requests are handled as quickly as possible but are not guaranteed once an order has entered processing or supplier fulfillment.
Damaged or incorrect items
If an item arrives damaged, incorrect, or missing parts, contact us promptly with your order number and photographs of the product and packaging when applicable. Please retain packaging until the issue is resolved.
Refund timing
Approved refunds are issued to the original payment method after the applicable return or claim is processed. Processing times can vary by payment provider and supplier workflow.